How to claim your warranty

Buttons, L4 watches and repeaters have a 1-year warranty. Open a claim from your order, send us the faulty item, and we ship you a new unit once we confirm the fault.

What the warranty covers

• Term: 1 year from delivery.
• Remedy: a new unit after we check the item. In some cases we repair it instead.
• Returns: see the separate returns policy for refunds and any rights that apply to your purchase.
• Faulty on arrival? Same steps: open a claim and we take it from there.

The full terms are in our Warranty policy at shop.destecsolutions.com/us/legal/warranty.

Before you open a claim

Many issues are quick fixes:

• Watch not getting calls: check the charge, the area setup and the range.
• Button not lighting up: replace the 23A battery.

Open a claim

1. Sign in to your account.
2. Go to your orders and open the order with the item.
3. Choose Warranty claim.
4. Select the item and describe the issue.
5. Add a photo or a short video. It helps us solve it faster.
6. Submit. We email you a claim number.

What happens next

1. Our support team reviews the claim and may call you to troubleshoot.
2. If it still doesn't work, we email you where and how to send the item. You pay the shipping to us.
3. When it reaches us, we check it and email you the result.
4. If the warranty covers it, we ship you a new unit and email the tracking number.
5. If we find damage the warranty doesn't cover, such as a drop or liquid, we tell you why. We recycle the device unless you ask for it back within 30 days; the shipping back is at your cost.

You can follow the claim status in your account until it is closed.

Still stuck?

• Call us: +1 888 237 3011 (24/7/365 US-based support)
• Email: contact@destecsolutions.com
• Book a demo: cal.com/destec-solutions-usa/smart-call