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Shipping and returns

Shipping is free. Orders ship from Miami, FL and arrive in 3 to 5 days. Changed your mind? Return an unused item within 7 days of delivery.

Shipping

  1. Free. Every order delivered in the US ships free.
  2. Delivery date. Orders arrive in 3 to 5 days. Checkout shows the expected date before you pay.
  3. Preparing. If you uploaded a logo, we load it onto your L4 watches before they ship.
  4. Shipped. We ship with UPS and email you the tracking number.
  5. Delivered. Open the box and check that every item is there.

Outside the US? Request a quote and we reply with the price and delivery time for your country.

What is in the box

  • Buttons with the 23A battery installed and 3M tape included.
  • L4 watches with a supplied charging cable.
  • Kits do not include a repeater. It is sold separately.
  • Buttons ship unpaired. Start with "How to pair your call buttons to the L4 watch."

Returns

You have 7 days from delivery to return an item for a refund.

  1. Sign in and open the order, or email contact@destecsolutions.com.
  2. We email you the return address.
  3. Pack the item unused, in its original box, with everything that came in it.
  4. Ship it back. You pay the return shipping.
  5. When it reaches us, we check it and send the refund within 5 business days to your original payment method. Your provider may take additional time to show the credit.

Faulty item?

The 1-year warranty covers it, including an item that arrives faulty. You send it to us, we check it, and we ship you a new unit. See "How to claim your warranty."

Damaged or missing items

Report shipping damage or missing items within 7 days of delivery to contact@destecsolutions.com. Include your order number, photos of the item and packaging, and a description of what is missing or damaged. If tracking has not moved for 10 days, contact us so we can investigate. Keep the packaging until we reply.

Still stuck?

Related

Still stuck?

Talk to a person. We help you pair, set up and size your kit.

Book a demo+1 888 237 3011
Shipping and returns | Destec