Returns Policy

Effective date: {effective_date}

7-day returns

Changed your mind? You can return an item within 7 days of delivery for a refund.

1. Tell us within 7 days of delivery. Open the order in your account, or email contact@destecsolutions.com.
2. We email you the return address and instructions.
3. Send the item back unused, in its original box, with everything that came in it.
4. You pay the return shipping.
5. When the item reaches us and we check its condition, we refund the price of the item to your original payment method. [confirm with accounting: refund timing after receipt]

We can't accept an item that has been used, mounted or damaged, or that comes back without its original box. [confirm with counsel: Florida Statutes section 501.142 notice placement and wording]

Faulty items

If an item does not work, whether it arrived that way or failed later, our 1-year Warranty Policy applies:

1. Open a warranty claim from the order in your account, or email contact@destecsolutions.com. Describe the issue and add a photo or video.
2. Our support team may troubleshoot with you first. Many setup issues, such as pairing or charging, are solved this way.
3. If it still doesn't work, you send us the item. You pay the shipping to us.
4. We check it. If the warranty covers it, we ship you a new unit.

A new unit is not available for damage caused by misuse, accidents, liquid beyond the product's water resistance, or changes made to the product.

Damaged or missing items

If the box arrives damaged or something is missing, tell us within {damage_report_days} days of delivery, with photos of the box and the items.

Orders cancelled before shipping

[confirm: whether an order can be cancelled before it ships, and how]

Your legal rights

This policy does not limit any right you have under applicable law that cannot be waived.

Contact

{company_legal_name}, {company_legal_address} Phone: +1 888 237 3011 Email: contact@destecsolutions.com