Shipping Policy
Draft, pending legal review. Not yet in force.
Effective date: {effective_date}
Free shipping
Shipping is free on every order delivered in the United States.
Where we ship from
All orders ship from our warehouse in Miami, Florida.
Where we ship to
We ship to addresses in the United States. [confirm: any excluded territories]
Outside the US? We don't sell international orders through the store checkout. Request a quote and our team replies with the price, shipping and delivery time for your country.
Delivery time
Orders are delivered in 3 to 5 days. Checkout shows the expected delivery date for your address before you pay. It is an estimate: carrier delays, weather and other events outside our control can change it.
Preparing your order
If you uploaded a logo for your L4 watches, we load it onto the watches before shipping. If your logo file cannot be used, we contact you for a new one, which may delay shipping.
Carrier and tracking
We ship with UPS, FedEx or DHL. When your order ships, we email you the tracking number, and you can also see it in your account.
Delivery and risk of loss
Title and risk of loss pass to you when the carrier delivers the order to the shipping address you gave us. Please check the address carefully at checkout. If you give a wrong address, we may charge for re-shipping.
Damaged or missing items
If the box arrives damaged or an item is missing, tell us within {damage_report_days} days of delivery at contact@destecsolutions.com or from the order in your account. Include photos of the box and the items. We will work with the carrier to resolve it.
Lost packages
If tracking shows no movement for {lost_package_days} days, contact us and we will open a claim with the carrier.
Contact
{company_legal_name}, {company_legal_address} Phone: +1 888 237 3011 Email: contact@destecsolutions.com